Terms & Conditions
All clients who have completed the purchase of meal plan with our team member are deemed to have agreed to these terms and conditions by their signature until the end of their plan and upon renewal.
Cancellation & Refunds:
i. Cancellation refund for meal plans is only under extenuating circumstance and upon approval of Herbngrill Management. A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the meal plan retail price with all discounts forfeited. Credit card charges on any product purchased incurred by Herbngrill will be deducted from the refunded amount.
Herbngrill reserves the right to refuse a client under the following cases:
i. With any medical condition or health risk such as but not limited to pregnancy, type 1 diabetes, heart disease, ulcers, colitis, inflammatory bowel and or Chron’s disease, or any other medical conditions.
Herbngrill does not intend to provide any medical advice, diagnosis or treatment. Therefore, the company, and its affiliates do not take any responsibility and are not liable for any negative outcome of the meal plan for the clients who are suffering with any medical conditions. Always seek the advice of your physician regarding your medical condition or any other health related matter before signing up for any of the meal plans offered
ii. Severe gluten allergy, celiac disease, or lactose intolerance.
The Herbngrill does not have a dedicated gluten-free or dairy free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.
iii. Dislike and allergic to cooked onions & garlic.
iv. Raw and cooked capsicums and tomatoes, depending on the rest of dislikes/allergies (all plans).
v. Spice allergies e.g. cumin or black pepper (all plans).
vi. Dislike or allergic to gluten, dairy and eggs together; with or without nuts and even extreme dislikes/allergies.
General Terms & Conditions
i. Any modifications to the Agreed meal plans.
ii. Herbngrill considers any confirmation made online over the phone, SMS, What’s app & email.
iii. Herbngrill reserves the right to send emails, what’s app messages and SMS communications to all clients unless they have been unsubscribed or requested to unsubscribe.
Herbngrill reserves the right to update or amend these Terms and Conditions at any time without prior notice.